Renew, restore, replace your licence

Learn how to renew, restore or replace your individual or company licence.

Exceptions to this process

Some licences have different processes for updating details on their licence. Learn how to:

• maintain an occupational plumber or drainer licence
• maintain a certifier licence
• maintain a pool safety inspector licence.

Renew

We will send you a licence renewal notice one month before it is due.

Renewal options

You can renew your licence several ways.

Online

The easiest way to renew your licence is to pay online. No form is required with this method. You can either:

• visit our licence renewal portal and pay by credit or debit card
• BPAY through your online banking portal. Check your renewal notice for the BPAY biller code and your Customer Reference Number (CRN).

Phone

• Call us on 139 333 to pay using a credit or debit card.
• No form is required.

Mail

• Mail us the form with your credit or debit card details on it.

In person

• By visiting a service centre, where you will need to show photo ID.
• You can pay by Eftpos at a service centre.

Direct debit

You can pay your renewal fee by direct debit.

You will need to set up the service in advance of your renewal date. It takes 24 hours from the time we receive the form to set up your direct debit service. We will notify you when it is ready for use.

To set up the service:

• Download and complete the Direct debit request form (PDF 59.1KB).
• Return it to us via:
  • mail (send well in advance of renewal date to allow time for us to receive the form and set up the service.)
  • in person at a QBCC service centre.

  Renewal fees

  Contractor licence fees are based on your maximum revenue.

  You pay a fixed fee if you have a:

  • occupational licence
  • site supervisor licence
  • nominee supervisor licence.

  New licence card

  We send a confirmation letter when your licence is renewed and a card 2 weeks later.

  Late renewals and suspension

  If you don't pay your licence renewal fee by the due date, your licence may be suspended. This means you can't carry out any building work, including:

  • signing contracts
  • providing quotes or tenders
  • completing building work in progress.

  You have 3 months from licence expiry date to renew your licence. After that time we may cancel your licence and you will have 3 months to apply to have it restored.

  Restore

  If you do not renew your licence within 3 months of the expiry date, we will cancel your licence. You then have a further 3 month period in which you may be able to restore your licence after we have cancelled it for late fees.

  To restore your licence you will need to complete a form and pay the restoration fee. Your licence will be restored from the expired renewal date.

  If 3 months has passed since your licence was cancelled, you will have to reapply for the licence and meet the current licensing requirements.

  NOTE: If your licence is suspended or cancelled for any reason other than late fees, it cannot be restored. We will send you a notice outlining the reason for the suspension and give you time to provide the information we need. You'll need to reapply and meet the current licensing requirements.

  Download and complete the form

  Pay fees and lodge form

  You need to request restoration by submitting your form and paying the fees. You will need to pay both the:

  • annual licence renewal fee listed on your renewal notice
  • restoration fee.

  You can pay the fees and lodge the form in several ways.

  Phone

  • Call us on 139 333 to pay using a credit or debit card.
  • You must submit the form
    • in person at a QBCC service centre
    • by mail.

    In person

    • Visit a service centre, where you will need to show photo ID.
    • You can pay by Eftpos at a service centre.
    • You will also need to lodge the completed form at the counter.